Products
Contacts
Help
Requirements
License
About Us
Mission
Security
Privacy

Trade Shows
Presentations
Advertising
Press Releases
Newsletter

TDLC is dedicated to providing you access to your subscriptions, anytime, anywhere.

The following is a list of scheduled events that may have a significant customer impact.

• 09/10/2003 ISP replacing network hardware at 5:30 to 5:40 AM EST.
• 05/29/2003 Replacing harware in our systems at 7:00 to 8:00 AM EST.
• 04/04/2003 Imaging of our systems at 7:00 to 8:00 AM EST.
• 03/14/2003 Imaging of our systems at 7:00 to 8:00 AM EST.
• 12/18/2002 Relocate our servers to a co-location facility.
• 08/12/2002 Replace batteries in our UPS at 2:45 to 3:00 PM EST
• 08/02/2002 Database maintenance. Service unavailable from 4:00 to 7:00 AM EST.
• 07/03/2002 Conversion of our static content server software.
• 06/25/2002 Conversion of our transaction processing software.
• 06/18/2002 Upgrade of our database server software.

The following is a list of unplanned events that have had a significant customer impact. We will attempt to provide support information on this page within thirty minutes of an event.

• 09/09/2003 Network slowdown at our primary ISP. (RESOLVED)
• 09/08/2003 Network slowdown at our primary ISP. (RESOLVED)
• 08/11/2003 Users with a single subscription unable to logon. (RESOLVED)
• 08/08/2003 Users unable to access any services. (RESOLVED)
• 05/07/2003 Users unable to access assessment services. (RESOLVED)
• 05/07/2003 Users unable to access any services. (RESOLVED)
• 03/14/2003 Users unable to logon. (RESOLVED)
• 12/24/2002 LarsonMath lists truncated. (RESOLVED)
• 09/16/2002 Users unable to logon. (RESOLVED)
• 08/09/2002 Removed damaged batteries from our UPS. (RESOLVED)
• 07/30/2002 New security settings prevent credit card transactions. (RESOLVED)
• 06/18/2002 New database server software behavior prevents subscriptions. (RESOLVED)

If you are experiencing a problem accessing or using our servers, consider that the problem may be limited to your computer, on the network between you and us, on our servers, or any combination of those systems.

Last updated on Tuesday, 19-Apr-2005 08:28:56 EDT.

Student
Faculty
Bookstore
Family
Publisher
Author
Adult Student